Privacy Policy

Compass Motorcycle Excellence
Website: www.compass.me.uk

Effective date: 17 September 2026

Compass Motorcycle Excellence respects your privacy and is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

1. Information We Collect

When you contact us or book motorcycle rider training, we may collect personal information including your name and contact details, such as telephone number, email address and other information necessary to provide our services.

We only collect information that is relevant and necessary for the operation and administration of our motorcycle training business.

2. How We Use Your Information

Your personal information may be used to:

  • Respond to enquiries and communicate with you.

  • Arrange and administer motorcycle rider training.

  • Maintain appropriate customer and training records.

  • Contact you regarding your training or bookings.

  • Meet legal, regulatory, insurance, accounting or health and safety requirements where applicable.

  • Deal with complaints, queries or disputes.

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

3. Lawful Basis for Processing

Compass Motorcycle Excellence will process personal information only where there is a lawful basis under the UK GDPR. Depending on the circumstances, this may include performance of a contract, taking steps at your request before entering into a contract, legal obligation, or our legitimate interests in operating and administering our motorcycle training business.

Where consent is relied upon, you have the right to withdraw that consent.

4. How Your Information Is Stored

Client information may be held in paper records stored securely in locked files and electronically on computers and secure data-storage systems.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

Access to personal information is restricted to those who reasonably require it for legitimate business purposes.

5. Data Retention

Compass Motorcycle Excellence will normally retain client names and contact details for two years following the last relevant contact, training or business transaction.

At the end of this period, information will be reviewed and securely destroyed or permanently deleted where there is no lawful reason to retain it for longer.

Certain information may need to be retained for longer where required by law, insurance requirements, accounting requirements, or for the establishment, exercise or defence of legal claims.

6. Sharing Your Information

We will not sell, rent or otherwise trade your personal information.

Information will only be shared with third parties where necessary for the provision of our services, where required by law, or where there is another appropriate lawful basis for doing so.

7. Your Rights

Under UK data protection law, you may have rights including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request erasure where applicable.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where consent is the lawful basis for processing.

Requests should be made directly to Compass Motorcycle Excellence using the contact details provided on our website.

8. Complaints

If you have concerns about how we handle your personal information, please contact Compass Motorcycle Excellence in the first instance so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or the way we process personal information. The latest version will be published on www.compass.me.uk.

Compass Motorcycle Excellence is committed to handling personal information lawfully, fairly, transparently and securely.

Compass ME Instructor